Helping Retail Chains

Increase Footfall & Clicks


Engage with Customers & Capture Feedback via Messaging

THE ALL-IN-ONE OMNICHANNEL CUSTOMER SERVICE & REAL-TIME CUSTOMER EXPERIENCE SOLUTION FOR RETAILERS

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WHY MESSAGING IS THE BEST WAY

TO MONITOR AND IMPROVE CUSTOMER EXPERIENCE

CUSTOMER SERVICE SOFTWARE BUILT FOR RETAIL CHAINS

Seamlessly Combine Physical & Digital Service

Customers engage with retail chains differently to other businesses but most are using the same customer service solutions that online only businesses use.

ServiceDock is built from the ground up for omnichannel retailers and helps them maximise both offline and online store potential.

CUSTOMER ENGAGEMENT THAT DRIVES CONVERSIONS

Digitally Connect Stores to Local Customers

Why are store associates only able to assist customers during store visits, when consumers are researching products online before visiting?

We make it easy for store staff to engage with local customers via popular messaging apps, which increases in-store conversions and builds loyalty at store-level.

REAL-TIME CUSTOMER FEEDBACK HELPS YOU SAVE SALES

Identify & Resolve Complaints Instantly

Still relying on infrequent mystery shopper reports to monitor customer experience in your stores? Or are you using boring web forms that consumers don't engage with?

Capture real-time feedback in-store via the messaging apps consumers already have on their phones and follow up with unhappy customers instantly to save sales.

Analysing customer feedback is easy with our live a.i. powered dashboard

IMPROVE CX CULTURE AND GROW YOUR MARKET SHARE 

Live Actionable Insights for All Managers

It's not easy to improve CX culture in retail chains. Getting store and area managers to engage with your CX platform is key to achieving lasting improvements.

We deliver live and easily digested customer insights to managers at all levels of the organisation and help you create CX competition among them to drive ongoing improvement.

Want to be more customer-centric?

Book a demo now to see how ServiceDock can help you improve CX.

PRESS & ENDORSEMENTS

Download our Brochure to See How You can Maximize the Potential of Your Stores

WANT TO BE MORE CUSTOMER-CENTRIC?

  • Want to get closer to your customers at both store and brand level so you improve rapport, loyalty and sales?

  • Want to improve online to offline conversions and vice versa?

  • Want to better understand your customers and how they view your stores and/or website?

  • Want to resolve customer complaints more efficiently and protect your online reputation?

Please fill in the form and we will contact you shortly.

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READY TO HEAR FROM YOUR CUSTOMERS?

ServiceDock helps you:

  • Capture more feedback via the messaging apps consumers love
  • Benchmark location performance & uncover customer insights
  • Easily follow up with unhappy customers and provide customer service at location level via our messaging dashboard

Please fill in the form and we will contact you shortly.

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Want to learn more?

Download our brochure today to learn more about how ServiceDock can help you to:

  • Monitor and Improve Customer Experience in Your Stores.
  • Increase Customer Engagement and Loyalty to Drive Footfall. 
  • Increase Conversions to Drive Revenue. 

Please fill in the form to download the brochure.

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