Retail chains engage with customers in many different ways but most use solutions designed for websites or still rely on legacy channels like email and voice calls.
We use popular messaging channels to connect customers to the part of your business where they will get the best service, be that a physical store, your website or social media team.
Still relying on infrequent mystery shopper reports to monitor customer experience in your stores? Or are you using boring web forms that consumers don't engage with?
Capture real-time feedback in-store via the messaging apps consumers already have on their phones and follow up with unhappy customers instantly to save sales.
It's not easy to improve CX culture in retail chains. Getting store and area managers to engage with your CX platform is key to achieving lasting improvements.
We deliver live and easily digested customer insights to managers at all levels of the organisation and help you create CX competition among them to drive ongoing improvement.
“Implementing ServiceDock in our retail stores has afforded us key insights into the minds of current customers and prospective customers alike. ServiceDock made it easy to get set up and a 38% engagement in one of our stores shows that customers love the experience.”
Change & Operations Lead, Sky
“Since rolling out ServiceDock, we have seen a 3X jump in survey completions and it is so much easier to follow up with customers than it was before (with SMG). Store and management staff really like the admin and reporting functions and, as a result, the teams are more engaged and enthusiastic in this key focus area for our business.”
Commercial Director, Mothercare
“ServiceDock makes it easy for our customers to provide feedback via popular messaging channels and that means we get consistently more feedback from customers. It is built for businesses like Woodie’s so set up was easy and the reporting tells us what we need to know. The team provide a great service and always respond promptly to requests.”
Head of Engagement, Woodie's
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