Get Closer to Your Customers Even When You Can't


Service & Feedback Messaging Solutions for Retailers

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ALL YOUR STORE & ONLINE SERVICE CHANNELS IN ONE APPLICATION

Seamlessly Combine Physical & Digital Service

Retail chains engage with customers in many different ways but most use solutions designed for websites or still rely on legacy channels like email and voice calls.

We use popular messaging channels to connect customers to the part of your business where they will get the best service, be that a physical store, your website or social media team.

CUSTOMER ENGAGEMENT THAT DRIVES CONVERSIONS

LOCAL CUSTOMER ENGAGEMENT THAT DRIVES CONVERSIONS

Digitally Connect Stores to Local Customers

Why are store associates only able to assist customers during store visits, when consumers are researching products and looking for stores online before visiting?

We make it easy for store staff to engage with nearby customers directly from local search results and popular messaging apps, which increases in-store conversions and builds loyalty at store-level.

REAL-TIME CUSTOMER FEEDBACK THAT HELPS YOU SAVE SALES

Identify & Resolve Complaints Instantly

Still relying on infrequent mystery shopper reports to monitor customer experience in your stores? Or are you using boring web forms that consumers don't engage with?

Capture real-time feedback in-store via the messaging apps consumers already have on their phones and follow up with unhappy customers instantly to save sales.

Analysing customer feedback is easy with our live a.i. powered dashboard

IMPROVE CX CULTURE AND GROW YOUR MARKET SHARE 

Live Actionable Insights for All Managers

It's not easy to improve CX culture in retail chains. Getting store and area managers to engage with your CX platform is key to achieving lasting improvements.

We deliver live and easily digested customer insights to managers at all levels of the organisation and help you create CX competition among them to drive ongoing improvement.

Want to be more customer-centric?

Book a demo now to see how ServiceDock can help you improve CX.

PRESS & ENDORSEMENTS

Download our Brochure to See How You can Maximize the Potential of Your Stores

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