Convenience wins over today's consumers.
Drive footfall, in-store conversions and customer loyalty by connecting stores to local consumers via popular messaging apps. Store staff respond using ServiceDock's all-in-one messaging app.
Send images, audio and video files to customers on multiple channels from one easy-to-use app.
Increase footfall by reassuring customers that you have the right product for them, boost sales by introducing cross sells and reduce returns by assisting customers post-purchase.
Still relying on mystery shoppers to monitor customer experience or struggling to get engagement with your survey?
Our messaging-based surveys capture up to 3X more real-time feedback in-store and enable you to follow up with unhappy customers instantly to save sales.
We make it easier to improve CX culture in retail chains.
We deliver live actionable customer insights to managers at all levels of the organisation and help you create CX competition among them to drive ongoing improvement.
“Implementing ServiceDock in our retail stores has afforded us key insights into the minds of current customers and prospective customers alike. ServiceDock made it easy to get set up and a 38% engagement in one of our stores shows that customers love the experience.”
Change & Operations Lead, Sky
“Since rolling out ServiceDock, we have seen a 3X jump in survey completions and it is so much easier to follow up with customers than it was before (with SMG). Store and management staff really like the admin and reporting functions and, as a result, the teams are more engaged and enthusiastic in this key focus area for our business.”
Commercial Director, Mothercare
“ServiceDock makes it easy for our customers to provide feedback via popular messaging channels and that means we get consistently more feedback from customers. It is built for businesses like Woodie’s so set up was easy and the reporting tells us what we need to know. The team provide a great service and always respond promptly to requests.”
Head of Engagement, Woodie's