We’re a team of messaging experts who previously built one of the largest online retail directories in the world.
We understand how consumers struggle to engage with retailers digitally and how the inconvenience caused can put a customer off a brand for life.
We’re leveraging the channels consumers love using, to help you better understand your customers and bring them closer to your brand and your stores.
ServiceDock is not a Jack of all trades solution. ServiceDock is the retailer’s solution.
Brick and mortar retail has been suffering in recent years but it’s a business model with so much to offer when done right.
The distributed nature of a chain store and the multiple ways consumers can engage with them presents many different challenges and opportunities.
We’ve developed a customer engagement and experience management platform that helps retailers maximise the benefits of having physical stores.
Tools designed purely for e-commerce businesses and call centres simply cannot do that.
The exponential growth of messaging apps like Facebook Messenger and WhatsApp has created an environment where physical locations can offer the same level of digital customer service that websites have been doing for decades.
Messaging channels are ideally suited to capture customer feedback in physical locations and solve the omnichannel challenge because they’re easy to use and offer real-time persistent connections between consumers and retailers.
ServiceDock aggregates all these channels into one simple app to help to maximise the potential of your stores.
Oisin is a serial entrepreneur with a background in retail discovery.
Favourite CX question is:
“Did you find everything you were looking for today?"
Founder & CEO
Leo is an experienced technologist in both enterprise & startup roles.
Favourite CX question is:
“How would you rate the user experience of our system?”
Co-Founder & CTO
“Implementing ServiceDock in our retail stores has afforded us key insights into the minds of current customers and prospective customers alike. ServiceDock made it easy to get set up and a 38% engagement in one of our stores shows that customers love the experience.”
Change & Operations Lead, Sky
“Since rolling out ServiceDock, we have seen a 3X jump in survey completions and it is so much easier to follow up with customers than it was before (with SMG). Store and management staff really like the admin and reporting functions and, as a result, the teams are more engaged and enthusiastic in this key focus area for our business.”
Commercial Director, Mothercare
“ServiceDock makes it easy for our customers to provide feedback via popular messaging channels and that means we get consistently more feedback from customers. It is built for businesses like Woodie’s so set up was easy and the reporting tells us what we need to know. The team provide a great service and always respond promptly to requests.”
Head of Engagement, Woodie's