About Us


We Deliver Excellent Customer Experience to Help You Be Great at CX

A CUSTOMER ENGAGEMENT & EXPERIENCE PLATFORM BUILT SPECIFICALLY FOR RETAIL CHAINS

WE ARE MESSAGING EXPERTS

Why Us?

We’re a team of messaging experts who previously built one of the largest online retail directories in the world.

We understand how consumers struggle to engage with retailers digitally and how the inconvenience caused can put a customer off a brand for life.

We’re leveraging the channels consumers love using, to help you better understand your customers and bring them closer to your brand and your stores.

ServiceDock is not a Jack of all trades solution. ServiceDock is the retailer’s solution.


BETTER CUSTOMER ENGAGEMENT

Why Retail Chains?

Brick and mortar retail has been suffering in recent years but it’s a business model with so much to offer when done right.

The distributed nature of a chain store and the multiple ways consumers can engage with them presents many different challenges and opportunities.

We’ve developed a customer engagement and experience management platform that helps retailers maximise the benefits of having physical stores.

Tools designed purely for e-commerce businesses and call centres simply cannot do that.


THE TIME IS RIGHT

Why Now?

The exponential growth of messaging apps like Facebook Messenger and WhatsApp has created an environment where physical locations can offer the same level of digital customer service that websites have been doing for decades.

Messaging channels are ideally suited to capture customer feedback in physical locations and solve the omnichannel challenge because they’re easy to use and offer real-time persistent connections between consumers and retailers.

ServiceDock aggregates all these channels into one simple app to help to maximise the potential of your stores.

Our Leadership Team

Oisin is a serial entrepreneur with a background in retail discovery.

Favourite CX question is:

“Did you find everything you were looking for today?"

Oisin Ryan

Founder & CEO

Leo is an experienced technologist in both enterprise & startup roles.

Favourite CX question is:

“How would you rate the user experience of our system?”

Leonardo Correa

Co-Founder & CTO

PRESS & ENDORSEMENTS

Download our Brochure to See How You can Maximise the Potential of Your Stores

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