Helping brick-and-mortar chains thrive in a digital world.
Why We Do It…
At ServiceDock we believe in delivering great customer experience to our clients. As a software as a service business built on the web, we have the benefit of all sorts of digital data and communication channels to better understand and engage our customers. That is not the case for all businesses.
Brick-and-mortar businesses like retail chains and restaurant groups struggle to capture the customer feedback and data they need to improve customer experience. And in most cases, they still rely on in-store service and phone calls to engage with their customers.
This puts these businesses at a huge disadvantage versus e-commerce competitors or the few traditional competitors who have developed successful digital applications.
What we do…
ServiceDock helps multi-location businesses engage customers at outlet level using the messaging apps consumers already have on their phones.
By capturing and analysing feedback, we help you build customer insight.
By making it easy to follow up with customers, we empower you to turn detractors into promoters.
By facilitating messaging between the product experts in your locations and the local customer base, we help you build rapport between your stores and the communities they serve.
By centralising all your customer comms and data in one place, we help you put the customer at the heart of your decision making.
Where We’re Going…
Many e-commerce retailers are opening their own physical stores, while some delivery apps are building their own restaurants. These companies are moving into the physical world and they’re bringing their digital expertise with them.
Our mission is to help traditional brick-and-mortar businesses do the opposite… match the online players in terms of digital service and data while maximising the advantage physical locations offer in terms of convenience, people and customer experience.