Oisin Ryan | ServiceDock

View Our COVID-19 Resource Page

Oisin Ryan

Author

Oisin Ryan

Founder and CEO of ServiceDock, which is a customer experience and engagement platform specifically designed for retail chains. We use messaging channels to capture real-time feedback and connect store staff with the local community, which drives loyalty and footfall.

https://servicedock.com

5 key metrics to measure CX

5 Key Metrics to Measure Customer Experience in Chain Stores

Customer Effort Score, Customer Experience (CX), Customer Feedback, Customer Satisfaction (CSAT) Score, Net Promoter Score (NPS), Survey

Tips from experienced retails on how to improve CX

Tips from Experienced Retailers on How to Improve Customer Experience

Closing the Feedback Loop, Customer Effort Score, Customer Experience (CX), Customer Feedback, Customer Satisfaction (CSAT) Score, Millennials, Net Promoter Score (NPS), Retail, Survey, Voice of Customer

3 Ways Store Layout Decisions Impact on Customer Experience

3 Ways Store Layout Decisions Impact on Customer Experience

Customer Experience (CX), Customer Feedback, Customer Satisfaction (CSAT) Score, Retail

Unleashing the power of NPS

Unleashing the Power of NPS in the B2C World

Customer Experience (CX), Customer Satisfaction (CSAT) Score, Net Promoter Score (NPS)

Alternatives to mystery shoppers

5 Reasons to Consider Alternatives to Mystery Shoppers

Customer Experience (CX), Restaurant, Retail

Creating a New Customer Experience

Guest Blog: Coloring Outside the Lines…Creating a NEW Customer Experience!

Customer Experience (CX), Retail

1
2
3
4
…
7

Subscribe to Our Blog

Download our Brochure to See How You can Maximize the Potential of Your Stores