Oisin Ryan | ServiceDock

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Oisin Ryan

Author

Oisin Ryan

Founder and CEO of ServiceDock, which is a customer experience and engagement platform specifically designed for retail chains. We use messaging channels to capture real-time feedback and connect store staff with the local community, which drives loyalty and footfall.

https://servicedock.com

Customer feedback questions being asked in a retail store

Sample Customer Feedback Questions To Ask in a Retail Store

Customer Effort Score, Customer Experience (CX), Customer Feedback, Customer Satisfaction (CSAT) Score, Net Promoter Score (NPS), Retail, Survey, Voice of Customer

Helping Store Associates Sell More by Engaging Customers via Messaging Apps

Creative Ways to Increase Retail Sales During the COVID-19 Pandemic & Beyond

COVID-19, Customer Service, Google My Business Messaging, Messaging, Retail, Social Customer Care

CX Considerations when Reopening Stores After the Lockdown

CX Considerations when Reopening Stores After the Lockdown

COVID-19, Customer Experience (CX), Retail

5 User Experience Improvements To Increase Survey Response Rates

5 Ways to Increase Survey Response Rates

Customer Feedback, Customer Satisfaction (CSAT) Score, Facebook Messenger, Millennials, Net Promoter Score (NPS), Survey, Voice of Customer

Retail COVID-19

How Retailers Can Operate During COVID-19 & Maintain Good CX

COVID-19, Customer Experience (CX), Retail, Social Customer Care

5 key metrics to measure CX

5 Key Metrics to Measure Customer Experience in Chain Stores

Customer Effort Score, Customer Experience (CX), Customer Feedback, Customer Satisfaction (CSAT) Score, Net Promoter Score (NPS), Survey

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