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ServiceDock Blog

Insights into Retail Customer Experience & Engagement

Helping Store Associates Sell More by Engaging Customers via Messaging Apps

Help Store Associates Sell More During the COVID-19 Pandemic & Beyond

COVID-19, Customer Service, Google Business Messaging, Messaging, Retail, Social Customer Care

5 Ways to Improve Retail Queue Management in a Socially Distanced World

5 Ways to Improve Retail Queue Management in a Socially Distanced World

COVID-19, Customer Experience (CX), Customer Service, Messaging, Retail, Whatsapp

Customer feedback questions being asked in a retail store

Sample Customer Feedback Questions To Ask in a Retail Store

Customer Effort Score, Customer Experience (CX), Customer Feedback, Customer Satisfaction (CSAT) Score, Net Promoter Score (NPS), Retail, Survey, Voice of Customer

Get started with Google's Business Messages

How Retailers can Get Started with Google’s Business Messages

Customer Experience (CX), Customer Service, Google Business Messaging, Messaging, Retail

CX Considerations when Reopening Stores After the Lockdown

CX Considerations when Reopening Stores After the Lockdown

COVID-19, Customer Experience (CX), Retail

Brick and mortar retailers meed to get phygital - ServiceDock Blog

Brick and Mortar Retailers Must Get Phygital

Customer Experience (CX), Customer Service, Millennials, Retail, Social Customer Care

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