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ServiceDock Blog

Insights into Retail Customer Experience & Engagement

Helping Store Associates Sell More by Engaging Customers via Messaging Apps

Creative Ways to Increase Retail Sales During the COVID-19 Pandemic & Beyond

COVID-19, Customer Service, Google My Business Messaging, Messaging, Retail, Social Customer Care

Why Messaging Is The Best Click And Collect Solution

Why Messaging is the Best Click-and-Collect Solution for Many Retailers

COVID-19, Customer Service, Facebook Messenger, Google My Business Messaging, Messaging, Retail, Whatsapp

3 Ways Whatsapp Business Is Used To Drive Retail Sales In brazil

3 Ways WhatsApp Business is Used to Drive Retail Sales in Brazil

COVID-19, Customer Service, Messaging, Retail, Whatsapp

Happy Or Not Machines and similar feedback terminals may spread COVID-19

Contactless Alternatives to Happy or Not Kiosks and Similar Feedback Terminals

COVID-19, Customer Experience (CX), Customer Feedback, Customer Feedback Kiosks, Customer Satisfaction (CSAT) Score, Net Promoter Score (NPS), Restaurant, Retail

Using WhatsApp Business for Customer Service in Retail

How to Use WhatsApp Business in Retail Chains & Other Multi-Unit Businesses

Customer Experience (CX), Messaging, Social Customer Care, Whatsapp

5 Ways to Improve Retail Queue Management in a Socially Distanced World

5 Ways to Improve Retail Queue Management in a Socially Distanced World

COVID-19, Customer Experience (CX), Customer Service, Messaging, Retail, Whatsapp

Customer feedback questions being asked in a retail store

Sample Customer Feedback Questions To Ask in a Retail Store

Customer Effort Score, Customer Experience (CX), Customer Feedback, Customer Satisfaction (CSAT) Score, Net Promoter Score (NPS), Retail, Survey, Voice of Customer

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