COVID-19 Resources for Retailers
Messaging-Based Solutions for Safe & Effective Customer Engagement
MESSAGING WAS BUILT FOR SOCIAL DISTANCING
CONNECT LOCAL CONSUMERS TO STORE STAFF VIA MESSAGING
Extend the Reach of Store Associates Beyond the Store via Popular Messaging Channels
Messaging is how we engage with friends and family when we can't be with them. Now it's possible for your store associates to engage with local customers when it's inconvenient to visit a store.
Aggregate WhatsApp, Messenger, Google’s Business Messages, Twitter, web chat and more into one application that store associates can pick up and start using with zero training.
MAKE IT EASY FOR CUSTOMERS SEARCHING FOR YOU TO ENGAGE
Empower Your Store Associates to Serve Customers and Sell Remotely
Boost conversions by digitally connecting your staff to local consumers showing intent to buy, directly from local search results, your website, social networks and even flyers.
Messages, audio and video files can be sent both ways, which speeds up service and helps store associates close the sale before customers visit the store.
IMPROVE QUEUE MANAGEMENT OUTSIDE YOUR STORES
Reduce Frustration Among Customers by Making it Convenient to Visit Your Stores
Queues are becoming a common site outside retail stores and this is turning customers away in their droves.
Giving these customers the opportunity to engage with in-store staff via messaging will reduce queue volumes, improve customer experience and stop customers going elsewhere.
EASILY FACILITATE STOCK CHECKS & REAL-TIME CLICK & COLLECT
Help Customers Get In and Out of Your Store Quickly by Taking Orders via Messaging
Live stock trackers and click and collect solutions can be expensive and take a long time to implement.
Messaging makes it easy for stores to advise customers about stock availability and take orders from local customers for collection. This will give people the confidence to visit the store and reduce the stress caused by social distancing measures and long queues.
ADDITIONAL BENEFITS OF OUR CUSTOMER ENGAGEMENT SOLUTIONS DURING THE COVID-19 EMERGENCY
QUICK AND PAINLESS TO IMPLEMENT
Some of our solutions can be turned on almost instantly and they don't require any input from your IT department. We've built ServiceDock to be intuitive and work the same way as popular messaging apps, so there's no real learning curve for your teams.
FUTURE PROOF YOUR ENGAGEMENT
Messaging, voice and video are the future of customer engagement and ServiceDock is building the ultimate communication platform for retail chains. Turn COVID-19 into an opportunity to take a leap forward with your customer engagement.
MULTI-UNIT SETUP IN THE CLOUD
ServiceDock is a cloud-based application built specifically for retail chains. Unlike your typical web chat solution, user permissions and reporting reflect the org structure of a multi-unit business. This helps you get started quickly and generate more value for less effort.
ADD FEEDBACK TO TRACK SATISFACTION
ServiceDock also facilitates the capture of customer feedback via messaging apps, tablets and even online. Simplify for your tech stack by bringing multiple solutions into one easy-to-use application.
DIGITAL MARKETING BENEFITS
Placing digital touch points between your offline customers and your stores creates an opportunity to capture contact details and permissions for future marketing campaigns.
INFORMATION SECURITY & GDPR
We are GDPR compliant and are built on Microsoft Azure so you can be assured that you have a reliable partner processing your data and that your customer’s details are safe. Learn more about GDPR and ServiceDock here.
