COVID-19 Resources for Retailers
Messaging-Based Solutions for Safe & Effective Customer Engagement
MESSAGING WAS BUILT FOR SOCIAL DISTANCING
CONNECT LOCAL CONSUMERS TO STORE STAFF VIA MESSAGING
Help Store Associates Reach Beyond the Store
Social distancing measures and the associated queues will put people off visiting stores to browse.
We make it easy for consumers to message stores via WhatsApp, Messenger, Google and more. Stand out from competitors and empower your staff to reassure customers about product availability.
MAKE IT EASY FOR CUSTOMERS SEARCHING FOR YOU TO ENGAGE
Empower Store Associates to Sell Remotely
Customers will be searching online for information more than ever.
Boost conversions by connecting your staff to local consumers showing intent to buy, directly from local search results, your website, social networks and even store windows. Use text, audio or video messages to start the sales process.
IMPROVE QUEUE FLOW OUTSIDE YOUR STORES
Reduce Customer Frustration & Wait Times
Queues are becoming a common site outside retail stores and this is turning customers away in their droves.
Making it easy for customers to engage with in-store staff via messaging will reduce queue volumes, improve customer experience and stop customers going elsewhere.
ANSWER STOCK QUERIES & TAKE LIVE CLICK & COLLECT ORDERS
Help Customers Get In and Out Quickly
Live stock trackers and click and collect solutions can be expensive and take time to implement.
Messaging makes it easy for stores to answer stock availability questions and take orders from local customers for collection.
CONTACTLESS IN-STORE CUSTOMER FEEDBACK SOLUTIONS
Kiosk and Tablet-Based Feedback Replacement
Kiosks and tablet-based feedback solutions have become potential COVID-19 transmitters so they should be removed from stores.
Our messaging-based surveys are a great alternative. On top of normal feedback, they can help you monitor how customers perceive the health and safety standards in your stores.
ADDITIONAL BENEFITS OF OUR CUSTOMER ENGAGEMENT SOLUTIONS DURING THE COVID-19 EMERGENCY
QUICK AND PAINLESS TO IMPLEMENT
Some of our solutions can be turned on almost instantly and they don't require any input from your IT department. We've built ServiceDock to be intuitive and work the same way as popular messaging apps, so there's no real learning curve for your teams.
FUTURE PROOF YOUR ENGAGEMENT
Messaging, voice and video are the future of customer engagement and ServiceDock is building the ultimate communication platform for retail chains. Turn COVID-19 into an opportunity to take a leap forward with your customer engagement.
MULTI-UNIT SETUP IN THE CLOUD
ServiceDock is a cloud-based application built specifically for retail chains. Unlike your typical web chat solution, user permissions and reporting reflect the org structure of a multi-unit business. This helps you get started quickly and generate more value for less effort.
ADD FEEDBACK TO TRACK SATISFACTION
ServiceDock also facilitates the capture of customer feedback via messaging apps, tablets and even online. Simplify your tech stack by bringing multiple solutions into one easy-to-use application.
DIGITAL MARKETING BENEFITS
Placing digital touch points between your offline customers and your stores creates an opportunity to capture contact details and permissions for future marketing campaigns.
INFORMATION SECURITY & GDPR
We are GDPR compliant and are built on Microsoft Azure so you can be assured that you have a reliable partner processing your data and that your customer’s details are safe. Learn more about GDPR and ServiceDock here.
