Social distancing measures and the associated queues will put people off visiting stores to browse.
We make it easy for consumers to message stores via WhatsApp, Messenger, Google and more. Stand out from competitors and empower your staff to reassure customers about product availability.
Customers will be searching online for information more than ever.
Boost conversions by connecting your staff to local consumers showing intent to buy, directly from local search results, your website, social networks and even store windows. Use text, audio or video messages to start the sales process.
Queues are becoming a common site outside retail stores and this is turning customers away in their droves.
Making it easy for customers to engage with in-store staff via messaging will reduce queue volumes, improve customer experience and stop customers going elsewhere.
Live stock trackers and click and collect solutions can be expensive and take time to implement.
Messaging makes it easy for stores to answer stock availability questions and take orders from local customers for collection.
Kiosks and tablet-based feedback solutions have become potential COVID-19 transmitters so they should be removed from stores.
Our messaging-based surveys are a great alternative. On top of normal feedback, they can help you monitor how customers perceive the health and safety standards in your stores.
Some of our solutions can be turned on almost instantly and they don't require any input from your IT department. We've built ServiceDock to be intuitive and work the same way as popular messaging apps, so there's no real learning curve for your teams.
Messaging, voice and video are the future of customer engagement and ServiceDock is building the ultimate communication platform for retail chains. Turn COVID-19 into an opportunity to take a leap forward with your customer engagement.
ServiceDock is a cloud-based application built specifically for retail chains. Unlike your typical web chat solution, user permissions and reporting reflect the org structure of a multi-unit business. This helps you get started quickly and generate more value for less effort.
Placing digital touch points between your offline customers and your stores creates an opportunity to capture contact details and permissions for future marketing campaigns.
We are GDPR compliant and are built on Microsoft Azure so you can be assured that you have a reliable partner processing your data and that your customer’s details are safe. Learn more about GDPR and ServiceDock here.