COVID-19 Resources for Retailers


Messaging-Based Solutions for Safe & Effective Customer Engagement

MESSAGING WAS BUILT FOR SOCIAL DISTANCING

CONNECT LOCAL CONSUMERS TO STORE STAFF VIA MESSAGING

Help Store Associates Reach Beyond the Store

Social distancing measures and the associated queues will put people off visiting stores to browse.

We make it easy for consumers to message stores via WhatsApp, Messenger, Google and more. Stand out from competitors and empower your staff to reassure customers about product availability.

ServiceDock's customer engagement and experience management platform for retail chains
Google my business messaging for retailers
Customer service via video over messaging at store level

MAKE IT EASY FOR CUSTOMERS SEARCHING FOR YOU TO ENGAGE

Empower Store Associates to Sell Remotely

Customers will be searching online for information more than ever.

Boost conversions by connecting your staff to local consumers showing intent to buy, directly from local search results, your website, social networks and even store windows. Use text, audio or video messages to start the sales process.

IMPROVE QUEUE FLOW OUTSIDE YOUR STORES

Reduce Customer Frustration & Wait Times

Queues are becoming a common site outside retail stores and this is turning customers away in their droves.

Making it easy for customers to engage with in-store staff via messaging will reduce queue volumes, improve customer experience and stop customers going elsewhere.

Using WhatsApp messaging to manage queues at retail stores.
Customer ordering via Google's Business Messages
Store associate responding a Business Messages query from the ServiceDock app

ANSWER STOCK QUERIES & TAKE LIVE CLICK & COLLECT ORDERS

Help Customers Get In and Out Quickly

Live stock trackers and click and collect solutions can be expensive and take time to implement.

Messaging makes it easy for stores to answer stock availability questions and take orders from local customers for collection.

CONTACTLESS IN-STORE CUSTOMER FEEDBACK SOLUTIONS

Kiosk and Tablet-Based Feedback Replacement

Kiosks and tablet-based feedback solutions have become potential COVID-19 transmitters so they should be removed from stores.

Our messaging-based surveys are a great alternative. On top of normal feedback, they can help you monitor how customers perceive the health and safety standards in your stores.

Save sales by responding immediately via mesaging
Identify at risk customers in real-time

ADDITIONAL BENEFITS OF OUR CUSTOMER ENGAGEMENT SOLUTIONS DURING THE COVID-19 EMERGENCY

QUICK AND PAINLESS TO IMPLEMENT

Some of our solutions can be turned on almost instantly and they don't require any input from your IT department. We've built ServiceDock to be intuitive and work the same way as popular messaging apps, so there's no real learning curve for your teams.

FUTURE PROOF YOUR ENGAGEMENT

Messaging, voice and video are the future of customer engagement and ServiceDock is building the ultimate communication platform for retail chains. Turn COVID-19 into an opportunity to take a leap forward with your customer engagement.

MULTI-UNIT SETUP IN THE CLOUD

ServiceDock is a cloud-based application built specifically for retail chains. Unlike your typical web chat solution, user permissions and reporting reflect the org structure of a multi-unit business. This helps you get started quickly and generate more value for less effort.

ADD FEEDBACK TO TRACK SATISFACTION

ServiceDock also facilitates the capture of customer feedback via messaging apps, tablets and even online. Simplify your tech stack by bringing multiple solutions into one easy-to-use application.

DIGITAL MARKETING BENEFITS

Placing digital touch points between your offline customers and your stores creates an opportunity to capture contact details and permissions for future marketing campaigns.

INFORMATION SECURITY & GDPR

We are GDPR compliant and are built on Microsoft Azure so you can be assured that you have a reliable partner processing your data and that your customer’s details are safe. Learn more about GDPR and ServiceDock here.

Download our Brochure to See How You can Maximise the Potential of Your Stores

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