COVID-19 Resources for Retailers


Messaging-Based Solutions for Safe & Effective Customer Engagement

MESSAGING WAS BUILT FOR SOCIAL DISTANCING

CONNECT LOCAL CONSUMERS TO STORE STAFF VIA MESSAGING

Extend the Reach of Store Associates Beyond the Store via Popular Messaging Channels

Messaging is how we engage with friends and family when we can't be with them. Now it's possible for your store associates to engage with local customers when it's inconvenient to visit a store.

Aggregate WhatsApp, Messenger, Google’s Business Messages, Twitter, web chat and more into one application that store associates can pick up and start using with zero training.

ServiceDock customer enagement software for retail chains
Google my business messaging for retailers
Customer service via video over messaging at store level

MAKE IT EASY FOR CUSTOMERS SEARCHING FOR YOU TO ENGAGE

Empower Your Store Associates to Serve Customers and Sell Remotely

Boost conversions by digitally connecting your staff to local consumers showing intent to buy, directly from local search results, your website, social networks and even flyers.

Messages, audio and video files can be sent both ways, which speeds up service and helps store associates close the sale before customers visit the store.

IMPROVE QUEUE MANAGEMENT OUTSIDE YOUR STORES

Reduce Frustration Among Customers by Making it Convenient to Visit Your Stores

Queues are becoming a common site outside retail stores and this is turning customers away in their droves.

Giving these customers the opportunity to engage with in-store staff via messaging will reduce queue volumes, improve customer experience and stop customers going elsewhere.

Using WhatsApp messaging to manage queues at retail stores.
Customer ordering via Google's Business Messages
Store associate responding a Business Messages query from the ServiceDock app

EASILY FACILITATE STOCK CHECKS & REAL-TIME CLICK & COLLECT

Help Customers Get In and Out of Your Store Quickly by Taking Orders via Messaging

Live stock trackers and click and collect solutions can be expensive and take a long time to implement.

Messaging makes it easy for stores to advise customers about stock availability and take orders from local customers for collection. This will give people the confidence to visit the store and reduce the stress caused by social distancing measures and long queues.

ADDITIONAL BENEFITS OF OUR CUSTOMER ENGAGEMENT SOLUTIONS DURING THE COVID-19 EMERGENCY

QUICK AND PAINLESS TO IMPLEMENT

Some of our solutions can be turned on almost instantly and they don't require any input from your IT department. We've built ServiceDock to be intuitive and work the same way as popular messaging apps, so there's no real learning curve for your teams.

FUTURE PROOF YOUR ENGAGEMENT

Messaging, voice and video are the future of customer engagement and ServiceDock is building the ultimate communication platform for retail chains. Turn COVID-19 into an opportunity to take a leap forward with your customer engagement.

MULTI-UNIT SETUP IN THE CLOUD

ServiceDock is a cloud-based application built specifically for retail chains. Unlike your typical web chat solution, user permissions and reporting reflect the org structure of a multi-unit business. This helps you get started quickly and generate more value for less effort.

ADD FEEDBACK TO TRACK SATISFACTION

ServiceDock also facilitates the capture of customer feedback via messaging apps, tablets and even online. Simplify for your tech stack by bringing multiple solutions into one easy-to-use application.

DIGITAL MARKETING BENEFITS

Placing digital touch points between your offline customers and your stores creates an opportunity to capture contact details and permissions for future marketing campaigns.

INFORMATION SECURITY & GDPR

We are GDPR compliant and are built on Microsoft Azure so you can be assured that you have a reliable partner processing your data and that your customer’s details are safe. Learn more about GDPR and ServiceDock here.

Download our Brochure to See How You can Maximize the Potential of Your Stores

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