Increase survey response rates by up to 3X by delivering surveys via popular messaging apps that work great in stores and online.
Excellent user experience and innovations like video replies ensure you get the most actionable and insightful data.
Our A.I. powered dashboard delivers live customer insights directly to frontline managers so they can react appropriately.
Our league tables create competition among locations which drives ongoing customer experience improvement at store-level.
Messaging is the best way to close the feedback loop. Instant notifications from our mobile app inform store staff about at risk customers.
Staff can reply just like they would on a messaging app, which is much more efficient than email and less invasive than phone calls.
Our suite of feedback management solutions means you don’t have to switch from one tool to another to see where the problems arise.
Whether it's survey kiosks, a pop-up on your website, or anything in between, ServiceDock's got you covered.
SEE HOW MOTHERCARE IRELAND INCREASED NPS BY 16% USING THE SERVICEDOCK PLATFORM
A lack of data is a key problem in many customer experience management programs. On average our clients get 3X more customer feedback because it’s easy for consumers to engage with messaging surveys in-store using their mobile device.
Our dashboard is live and you receive notifications of new feedbacks in real-time. This means you can identify issues quickly and follow up with customers before they’ve left your premises which will dramatically improve CX.
Multi-Unit businesses have particular needs in terms of reporting (e.g. location & geographic league tables) and setup (e.g. user permissions & multi-brand/survey setup). We’re only serving these types of business so you get more value for less effort.
It’s not efficient or practical to have staff using multiple applications to deal with customers. ServiceDock centralises all major channels and consolidates feedback, service and social customer care in one app because they all impact on customer experience management.
There’s no more effective way to capture customer emails and marketing permissions than messaging-based surveys and service queries. We can also help convert in-store customers to online customers if desired and finally we can help you get more reviews from happy customers.
We are GDPR compliant and are built on Microsoft Azure so you can be assured that you have a reliable partner processing your data and that your customer’s details are safe. Read more about GDPR and ServiceDock here.