Real-Time Customer Experience Management for Retail Chains


A Better Way for Retailers to Monitor & Improve Customer Experience

WE MAKE IT EASY FOR CONSUMERS TO GIVE FEEDBACK AND FOR FRONTLINE STAFF TO USE IT

CAPTURE FEEDBACK THE WAY CONSUMERS WANT TO GIVE IT

Identify Complaints in Real-Time

Capturing feedback in physical locations is challenging and many businesses make it harder by subjecting customers to surveys with poor user experience.

Our survey bot conducts conversational surveys over the messaging apps consumers love using, which works great in physical locations. This helps you get more real-time feedback without irritating your customers.

Save sales by responding immediately via mesaging
Capture customer feedback via video over messaging

PLAY A SHORT VIDEO TO SEE

WHY MESSAGING IS THE BEST WAY

TO MONITOR AND IMPROVE CUSTOMER EXPERIENCE

Analysing customer feedback is easy with our live a.i. powered dashboard

CUSTOMER EXPERIENCE NEEDS TO BE MORE TACTICAL TO SUCCEED

Make Every Manager a CX Manager

Making customer experience data accessible to frontline managers is a key success factor when it comes to improving CX culture.

Our A.I. powered dashboard is easy to use and delivers live customer insights directly to frontline managers so they can react appropriately. Our league tables create competition among locations which drives CX improvement.

IDENTIFY AT RISK CUSTOMERS & RESOLVE COMPLAINTS QUICKLY

There’s No Better Way to Close the Feedback Loop

Simply capturing feedback is no longer enough. Enormous reputation damage can be done if customers don’t feel they’re being listened to.

Messaging is the only truly real-time way to close the feedback loop. While our instant notifications and feedback queue highlight at risk customers, our messaging solutions empower you to resolve complaints quickly. That is the most effective way to increase customer loyalty and wallet share.

Real-time notifications about at risk customers are sent to store managers
Identify at risk customers in real-time
Other ways ServiceDock captures real-time customer feedback online and offline

GATHER AND ANALYSE ALL YOUR FEEDBACK IN ONE PLATFORM

Silos & Complexity are the Enemies of Good CX

The customer journey can take an individual from online to offline or see them switch from in-store purchases to click-and-collect.

Our suite of solutions means you don’t have to switch from one tool to another to see where the problems arise. Whether it's survey kiosks, a pop-up on your website, or anything in between, ServiceDock's got you covered.

MOTHERCARE IRELAND

SEE HOW MOTHERCARE IRELAND INCREASED NPS BY 16% USING THE SERVICEDOCK PLATFORM

ADDITIONAL BENEFITS OF OUR CUSTOMER EXPERIENCE SOLUTIONS

CAPTURE MORE CUSTOMER FEEDBACK

A lack of data is a key problem in many customer experience management programs. On average our clients get 3X more customer feedback because it’s easy for consumers to engage with messaging surveys in-store using their mobile device.

IMPROVE CUSTOMER RETENTION

Our dashboard is live and you receive notifications of new feedbacks in real-time. This means you can identify issues quickly and follow up with customers before they’ve left your premises which will dramatically improve CX.

MULTI-UNIT REPORTING & SETUP

Multi-Unit businesses have particular needs in terms of reporting (e.g. location & geographic league tables) and setup (e.g. user permissions & multi-brand/survey setup). We’re only serving these types of business so you get more value for less effort.

ALL-IN-ONE APPLICATION

It’s not efficient or practical to have staff using multiple applications to deal with customers. ServiceDock centralises all major channels and consolidates feedback, service and social customer care in one app because they all impact on customer experience management.

ATTRACT MORE CUSTOMERS

There’s no more effective way to capture customer emails and marketing permissions than messaging-based surveys and service queries. We can also help convert in-store customers to online customers if desired and finally we can help you get more reviews from happy customers.

SECURITY & GDPR

We are GDPR compliant and are built on Microsoft Azure so you can be assured that you have a reliable partner processing your data and that your customer’s details are safe. Read more about GDPR and ServiceDock here.

Download our Brochure to See How You can Maximize the Potential of Your Stores

WANT TO BE MORE CUSTOMER-CENTRIC?

  • Want to get closer to your customers at both store and brand level so you improve rapport, loyalty and sales?

  • Want to improve online to offline conversions and vice versa?

  • Want to better understand your customers and how they view your stores and/or website?

  • Want to resolve customer complaints more efficiently and protect your online reputation?

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Want to learn more?

Download our brochure today to learn more about how ServiceDock can help you to:

  • Monitor and Improve Customer Experience in Your Stores.
  • Increase Customer Engagement and Loyalty to Drive Footfall. 
  • Increase Conversions to Drive Revenue. 

Please fill in the form to download the brochure.

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