Capturing feedback in physical locations is challenging and many businesses make it harder by subjecting customers to surveys with poor user experience.
Our survey bot conducts conversational surveys over the messaging apps consumers love using, which works great in physical locations. This helps you get more real-time feedback without irritating your customers.
Making customer experience data accessible to frontline managers is a key success factor when it comes to improving CX culture.
Our A.I. powered dashboard is easy to use and delivers live customer insights directly to frontline managers so they can react appropriately. Our league tables create competition among locations which drives CX improvement.
Simply capturing feedback is no longer enough. Enormous reputation damage can be done if customers don’t feel they’re being listened to.
Messaging is the only truly real-time way to close the feedback loop. While our instant notifications and feedback queue highlight at risk customers, our messaging solutions empower you to resolve complaints quickly. That is the most effective way to increase customer loyalty and wallet share.
The customer journey can take an individual from online to offline or see them switch from in-store purchases to click-and-collect.
Our suite of solutions means you don’t have to switch from one tool to another to see where the problems arise. Whether it's survey kiosks, a pop-up on your website, or anything in between, ServiceDock's got you covered.
SEE HOW MOTHERCARE IRELAND INCREASED NPS BY 16% USING THE SERVICEDOCK PLATFORM
A lack of data is a key problem in many customer experience management programs. On average our clients get 3X more customer feedback because it’s easy for consumers to engage with messaging surveys in-store using their mobile device.
Our dashboard is live and you receive notifications of new feedbacks in real-time. This means you can identify issues quickly and follow up with customers before they’ve left your premises which will dramatically improve CX.
Multi-Unit businesses have particular needs in terms of reporting (e.g. location & geographic league tables) and setup (e.g. user permissions & multi-brand/survey setup). We’re only serving these types of business so you get more value for less effort.
It’s not efficient or practical to have staff using multiple applications to deal with customers. ServiceDock centralises all major channels and consolidates feedback, service and social customer care in one app because they all impact on customer experience management.
There’s no more effective way to capture customer emails and marketing permissions than messaging-based surveys and service queries. We can also help convert in-store customers to online customers if desired and finally we can help you get more reviews from happy customers.
We are GDPR compliant and are built on Microsoft Azure so you can be assured that you have a reliable partner processing your data and that your customer’s details are safe. Read more about GDPR and ServiceDock here.
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