More Feedback, Actionable Insights & Stronger Loyalty


Messaging-Based Customer Experience Management

CAPTURE MORE FEEDBACK

Feedback Tools Consumers Enjoy Using

Increase survey response rates by up to 3X by delivering surveys via popular messaging apps that work great in stores and online.

Excellent user experience and innovations like video replies ensure you get the most actionable and insightful data.

Save sales by responding immediately via mesaging
Capture customer feedback via video over messaging

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WHY MESSAGING IS THE BEST WAY

TO MONITOR AND IMPROVE CUSTOMER EXPERIENCE

Analysing customer feedback is easy with our live a.i. powered dashboard

MAKE FEEDBACK ACTIONABLE

Turn Every Manager into a CX Manager

Our A.I. powered dashboard delivers live customer insights directly to frontline managers so they can react appropriately.

Our league tables create competition among locations which drives ongoing customer experience improvement at store-level.

RETAIN AT RISK CUSTOMERS

Close the Feedback Loop in Real-Time

Messaging is the best way to close the feedback loop. Instant notifications from our mobile app inform store staff about at risk customers.

Staff can reply just like they would on a messaging app, which is much more efficient than email and less invasive than phone calls.

Real-time notifications about at risk customers are sent to store managers
Identify at risk customers in real-time
Other ways ServiceDock captures real-time customer feedback online and offline

ALL-IN-ONE FEEDBACK PLATFORM

Handle Multiple Surveys & Channels in One App

Our suite of feedback management solutions means you don’t have to switch from one tool to another to see where the problems arise.

Whether it's survey kiosks, a pop-up on your website, or anything in between, ServiceDock's got you covered.

MOTHERCARE IRELAND

SEE HOW MOTHERCARE IRELAND INCREASED NPS BY 16% USING THE SERVICEDOCK PLATFORM

ADDITIONAL BENEFITS OF OUR CUSTOMER EXPERIENCE SOLUTIONS

CAPTURE MORE CUSTOMER FEEDBACK

A lack of data is a key problem in many customer experience management programs. On average our clients get 3X more customer feedback because it’s easy for consumers to engage with messaging surveys in-store using their mobile device.

IMPROVE CUSTOMER RETENTION

Our dashboard is live and you receive notifications of new feedbacks in real-time. This means you can identify issues quickly and follow up with customers before they’ve left your premises which will dramatically improve CX.

MULTI-UNIT REPORTING & SETUP

Multi-Unit businesses have particular needs in terms of reporting (e.g. location & geographic league tables) and setup (e.g. user permissions & multi-brand/survey setup). We’re only serving these types of business so you get more value for less effort.

ALL-IN-ONE APPLICATION

It’s not efficient or practical to have staff using multiple applications to deal with customers. ServiceDock centralises all major channels and consolidates feedback, service and social customer care in one app because they all impact on customer experience management.

ATTRACT MORE CUSTOMERS

There’s no more effective way to capture customer emails and marketing permissions than messaging-based surveys and service queries. We can also help convert in-store customers to online customers if desired and finally we can help you get more reviews from happy customers.

SECURITY & GDPR

We are GDPR compliant and are built on Microsoft Azure so you can be assured that you have a reliable partner processing your data and that your customer’s details are safe. Read more about GDPR and ServiceDock here.

Download our Brochure to See How You can Maximise the Potential of Your Stores

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