Boost Footfall, Conversions & Customer Loyalty


The Messaging App Built for Store Staff

A BETTER WAY TO COMMUNICATE

One Application for All Customer Engagement

Engaging more often and more effectively with consumers is the best way to build customer loyalty.

Reduce friction for customers and simplify engagement for staff by aggregating Google's Business Messages, WhatsApp, Messenger, Twitter, web chat and more channels into one easy-to-use app.

All In One Messaging App For Retail Stores
Retail Customer Engagement Via Messaging
Google my business messaging for retailers
Consumers can message your stores directly from your website

BOOST FOOTFALL

Stand Out From The Crowd

Customers are searching online looking to buy what you sell.

Stand out from the crowd by making it easy for consumers to message stores from your website or directly from local search results using Google's Business Messages. Empower staff to reassure customers that the product they want is in stock and entice people into the store.

BOOST CONVERSIONS

Tools to Help Store Associates Sell Remotely

Customers have questions that your in-store product experts can answer.

Help store associates find out what customers want and get their names before they visit the store. Empower staff to start the sales process in customers homes and offices by sending videos and images of products via messaging.

Remote selling and showcasing products via video in retail
Listen Out For Store Specific Complaints On Twitter
Respond To Store Specific Tweets At Store Level

BOOST CUSTOMER LOYALTY

Optimise Complaint Resolution

Complaints are golden opportunities to boost customer loyalty. ServiceDock listens for mentions of your brand on social platforms like Twitter, as well as handling direct complaints via messaging.

Wow customers by having store managers respond to complaints about their store in real-time using the ServiceDock app.

BOOST REPEAT PURCHASES

Capture Customer Details

Many customers visit or contact your stores every week.

The digital touch points we create with offline customers help you capture customer emails, build social audiences and drive app downloads or loyalty card signups. Use these channels to drive repeat purchases both on offline and online.

Capturing offline customer details for marketing purposes
Digital touchpoints with offline customers
Customer service software designed for retail chains

BOOST STORE PRODUCTIVITY

Get More Done with Fewer People

Stores tend to have busy spells and quiet spells.

Directing queries to store staff increases their productivity during quieter spells and can free up head office staff to concentrate on marketing activities or even facilitate a reduction in head count.

Want to increase footfall?

Request a free trial or book a demo now to see how ServiceDock can help.

ADDITIONAL BENEFITS OF OUR CUSTOMER ENGAGEMENT SOLUTIONS

IMPROVE CUSTOMER EXPERIENCE

The customer’s experiences pre and post store-visit are just as important as the in-store experience. ServiceDock’s platform enables your stores (and website) to match the standard of customer support that consumers are sued to online.

RETAIN & ATTRACT MORE CUSTOMERS

Consumers increasingly make buying decisions based on convenience (e.g. Amazon). Stand out from the crowd by becoming known as the retail chain that is easy to contact and looks after it's customers.

MULTI-UNIT SETUP IN THE CLOUD

ServiceDock is designed to be a plug and play customer engagement solution for retail chains. It's a light solution that can be deployed with very little involvement from your IT team.

ALL-IN-ONE APPLICATION

ServiceDock is an all-in-one customer interaction management platform for retailers. We centralise all major digital channels and consolidate feedback and service into one easy-to-use app.

DIGITAL MARKETING BENEFITS

There’s no more effective way to capture customer emails and marketing permissions from offline customers than messaging-based surveys and service queries.

SECURITY & GDPR

We are GDPR compliant and are built on Microsoft Azure so you can be assured that you have a reliable partner processing your data and that your customer’s details are safe. Learn more about GDPR and ServiceDock here.

Download our Brochure to See How You can Maximise the Potential of Your Stores

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