Many frontline retail staff are experts in the products they sell but they’re underutilised when it comes to pre and post-sale service.
Our messaging-based solutions enable store associates to answer pre-visit queries from local consumers which helps improve in-store conversion rates. They can also handle post-sale queries which improves customer experience and loyalty.
Thousands of customers visit or contact your stores every week but are you capturing their details for the benefit of your ecommerce offering?
By creating multiple digital touchpoints between offline customers and your stores, we help you convert more of them to online customers.
Live web chats are impractical for busy store associates while having them answer phone calls can create frustration among in-store customers waiting to be served.
Messaging is the ideal channel for retail customer engagement because store associates can respond when convenient, it’s built for mobile devices and it’s easy-to-use. It can also be used as a web plugin so you can deliver seamless omnichannel customer service.
Generate productivity gains by enabling store staff to handle customer queries during quieter spells in the store, which can lead to reduced call centre overheads.
Many complaints on retail social media accounts relate to store-specific issues. Improve resolution times by moving public posts to private messages so that store managers can respond directly to local customers.
