Engaging more often and more effectively with consumers is the best way to build customer loyalty.
Reduce friction for customers and simplify engagement for staff by aggregating Google's Business Messages, WhatsApp, Messenger, Twitter, web chat and more channels into one easy-to-use app.
Customers are searching online looking to buy what you sell.
Stand out from the crowd by making it easy for consumers to message stores from your website or directly from local search results using Google's Business Messages. Empower staff to reassure customers that the product they want is in stock and entice people into the store.
Customers have questions that your in-store product experts can answer.
Help store associates find out what customers want and get their names before they visit the store. Empower staff to start the sales process in customers homes and offices by sending videos and images of products via messaging.
Complaints are golden opportunities to boost customer loyalty. ServiceDock listens for mentions of your brand on social platforms like Twitter, as well as handling direct complaints via messaging.
Wow customers by having store managers respond to complaints about their store in real-time using the ServiceDock app.
Many customers visit or contact your stores every week.
The digital touch points we create with offline customers help you capture customer emails, build social audiences and drive app downloads or loyalty card signups. Use these channels to drive repeat purchases both on offline and online.
Stores tend to have busy spells and quiet spells.
Directing queries to store staff increases their productivity during quieter spells and can free up head office staff to concentrate on marketing activities or even facilitate a reduction in head count.
The customer’s experiences pre and post store-visit are just as important as the in-store experience. ServiceDock’s platform enables your stores (and website) to match the standard of customer support that consumers are sued to online.
Consumers increasingly make buying decisions based on convenience (e.g. Amazon). Stand out from the crowd by becoming known as the retail chain that is easy to contact and looks after it's customers.
ServiceDock is designed to be a plug and play customer engagement solution for retail chains. It's a light solution that can be deployed with very little involvement from your IT team.
ServiceDock is an all-in-one customer interaction management platform for retailers. We centralise all major digital channels and consolidate feedback and service into one easy-to-use app.
There’s no more effective way to capture customer emails and marketing permissions from offline customers than messaging-based surveys and service queries.
We are GDPR compliant and are built on Microsoft Azure so you can be assured that you have a reliable partner processing your data and that your customer’s details are safe. Learn more about GDPR and ServiceDock here.