Boost Footfall, Conversions & Customer Loyalty
The Messaging App Built for Store Staff
A BETTER WAY TO COMMUNICATE
One Application for All Customer Engagement
Engaging more often and more effectively with consumers is the best way to build customer loyalty.
Reduce friction for customers and simplify engagement for staff by aggregating Google's Business Messages, WhatsApp, Messenger, Twitter, web chat and more channels into one easy-to-use app.
BOOST FOOTFALL
Stand Out From The Crowd
Customers are searching online looking to buy what you sell.
Stand out from the crowd by making it easy for consumers to message stores from your website or directly from local search results using Google's Business Messages. Empower staff to reassure customers that the product they want is in stock and entice people into the store.
BOOST CONVERSIONS
Tools to Help Store Associates Sell Remotely
Customers have questions that your in-store product experts can answer.
Help store associates find out what customers want and get their names before they visit the store. Empower staff to start the sales process in customers homes and offices by sending videos and images of products via messaging.
BOOST CUSTOMER LOYALTY
Optimise Complaint Resolution
Complaints are golden opportunities to boost customer loyalty. ServiceDock listens for mentions of your brand on social platforms like Twitter, as well as handling direct complaints via messaging.
Wow customers by having store managers respond to complaints about their store in real-time using the ServiceDock app.
BOOST REPEAT PURCHASES
Capture Customer Details
Many customers visit or contact your stores every week.
The digital touch points we create with offline customers help you capture customer emails, build social audiences and drive app downloads or loyalty card signups. Use these channels to drive repeat purchases both on offline and online.
BOOST STORE PRODUCTIVITY
Get More Done with Fewer People
Stores tend to have busy spells and quiet spells.
Directing queries to store staff increases their productivity during quieter spells and can free up head office staff to concentrate on marketing activities or even facilitate a reduction in head count.
Want to increase footfall?
Request a free trial or book a demo now to see how ServiceDock can help.
ADDITIONAL BENEFITS OF OUR CUSTOMER ENGAGEMENT SOLUTIONS
IMPROVE CUSTOMER EXPERIENCE
The customer’s experiences pre and post store-visit are just as important as the in-store experience. ServiceDock’s platform enables your stores (and website) to match the standard of customer support that consumers are sued to online.
RETAIN & ATTRACT MORE CUSTOMERS
Consumers increasingly make buying decisions based on convenience (e.g. Amazon). Stand out from the crowd by becoming known as the retail chain that is easy to contact and looks after it's customers.
MULTI-UNIT SETUP IN THE CLOUD
ServiceDock is designed to be a plug and play customer engagement solution for retail chains. It's a light solution that can be deployed with very little involvement from your IT team.
ALL-IN-ONE APPLICATION
ServiceDock is an all-in-one customer interaction management platform for retailers. We centralise all major digital channels and consolidate feedback and service into one easy-to-use app.
DIGITAL MARKETING BENEFITS
There’s no more effective way to capture customer emails and marketing permissions from offline customers than messaging-based surveys and service queries.
SECURITY & GDPR
We are GDPR compliant and are built on Microsoft Azure so you can be assured that you have a reliable partner processing your data and that your customer’s details are safe. Learn more about GDPR and ServiceDock here.