Most store locators give a phone number for individual locations but only 12% of millennials prefer to call a business for service.
Facebook Messenger, WhatsApp, Google and Apple all now facilitate consumer to business messaging, which creates an opportunity to build relationships and customer loyalty at store level by offering a standard of digital customer service previously only found online.
Customers can message their local store via Facebook Messenger or via the web from links on your store locator or codes on flyers etc.
We will support WhatsApp, Apple Business Chat and other channels as soon as possible.
Your store (or HQ) staff are notified as queries come in and can respond when free from mobile, tablet or desktop devices.
You retain control over who has messaging permissions and oversight of what’s said.
Most store locators give a phone number for individual locations but only 12% of millennials prefer to call a business for service.
Facebook Messenger, WhatsApp, Google and Apple all now facilitate consumer to business messaging, which creates an opportunity to build relationships and customer loyalty at store level by offering a standard of digital customer service previously only found online.
The majority of tweets and posts directed at chain stores are about specific stores. With ServiceDock local staff can respond directly to the customers in their community which builds strong customer loyalty.
Your social media team still retain control and oversight but they can transfer store specific issues to location managers who can deal with it most efficiently.
The majority of tweets and posts directed at chain stores are about specific stores. With ServiceDock local staff can respond directly to the customers in their community which builds strong customer loyalty.
Your social media team still retain control and oversight but issues can they can transfer store specific issues to the local manager who can deal with the issue most efficiently.