Hear Eddie Rocket’s Head of Marketing explain how ServiceDock is helping them capture real-time customer feedback via messaging in their restaurants and in delivery scenarios. He describes how this has led to improved CX and operations right across the estate.
Hear how, in less than a year, ServiceDock has helped Mothercare increase Net Promoter Score (NPS) in their stores by 16% on average and how this improvement has directly contributed to improved sales.
“Implementing ServiceDock in our retail stores has afforded us key insights into the minds of current customers and prospective customers alike. ServiceDock made it easy to get set up and a 38% engagement in one of our stores shows that customers love the experience.”
Change & Operations Lead, Sky
“Since rolling out ServiceDock, we have seen a 3X jump in survey completions and it is so much easier to follow up with customers than it was before (with SMG). Store and management staff really like the admin and reporting functions and, as a result, the teams are more engaged and enthusiastic in this key focus area for our business.”
Commercial Director, Mothercare
“ServiceDock makes it easy for our customers to provide feedback via popular messaging channels and that means we get consistently more feedback from customers. It is built for businesses like Woodie’s so set up was easy and the reporting tells us what we need to know. The team provide a great service and always respond promptly to requests.”
Head of Engagement, Woodie's