Complaints are golden opportunities to boost customer loyalty. ServiceDock listens for mentions of your brand on social platforms like Twitter, as well as handling direct complaints via messaging.
Wow customers by having store managers respond to complaints about their store in real-time using the ServiceDock app.
Many customers visit or contact your stores every week.
The digital touch points we create with offline customers help you capture customer emails, build social audiences and drive app downloads or loyalty card signups. Use these channels to drive repeat purchases both on offline and online.
Stores tend to have busy spells and quiet spells.
Directing queries to store staff increases their productivity during quieter spells and can free up head office staff to concentrate on marketing activities or even facilitate a reduction in head count.