The Messaging App for Restaurants & Cafes


Messaging-Based Customer Engagement & Feedback in One App

WE MAKE HANDLING CUSTOMER FEEDBACK AND SERVICE EASY FOR RESTAURANT GROUPS AND FRANCHISES

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PLAY A SHORT VIDEO TO SEE WHY MESSAGING IS THE BEST WAY TO MONITOR AND IMPROVE CX IN RESTAURANT GROUPS AND FRANCHISE NETWORKS

IS POOR CX CAUSING YOUR CUSTOMERS TO EAT ELSEWHERE?

Identify & Resolve Complaints in Real-Time

90% of customers who have a negative experience never return and many share their thoughts with friends or online, which damages your brand.

Strengthen customer loyalty using our messaging-based solutions to capture more customer feedback and follow up with unhappy customers in real-time.

Capture customer feedback via video over messaging
Save sales by responding immediately via mesaging

MASTER CX CULTURE TO DRIVE FOOTFALL

Turn Every Customer into a Potential Mystery Shopper

Improving CX culture in retail chains is not easy, particularly if you’re relying on infrequent mystery shopper reports or online reviews for data.

Our A.I. powered dashboard delivers live customer insights and creates inter-store CX competition, which helps you drive return visits and referrals.

BOOST YOUR ONLINE RATINGS TO DRIVE BOOKINGS AND FOOTFALL

Digitally Connect Store Staff to Local Customers

More and more customers rely on review sites to help them decide where to visit and where to avoid. Don’t leave these crucial ratings to chance.

We enable you to prompt happy customers to post reviews and comments on popular platforms like Tripadvisor and Facebook, which drive referrals and keep your restaurants busy.

EDDIE ROCKET IRELAND

PLAY A SHORT VIDEO WHERE EDDIE ROCKET’S EXPLAIN HOW THEY ARE BENEFITING FROM THE SERVICEDOCK PLATFORM

ADDITIONAL BENEFITS OF OUR CUSTOMER EXPERIENCE FOR FOOD SERVICE & CAFES

MORE FEEDBACK & POSITIVE REVIEWS

You get more real-time feedback because it’s easy for consumers to engage with messaging surveys in-store using their mobile device. You can also build customer advocacy by putting location-specific review links in front of happy customers to improve your online reputation.

RETAIN & MAINTAIN MORE CUSTOMERS

Our dashboard is live and you receive notifications of new feedbacks in real-time. This means you can identify issues quickly and follow up with customers before they’ve left your premises which will dramatically improve CX.

MULTI-UNIT REPORTING & SETUP

Multi-Unit businesses have particular needs in terms of reporting (e.g. location & geographic league tables) and setup (e.g. user permissions & multi-brand/survey). We’re only serving these types of business so you get more value for less effort.

ALL-IN-ONE APPLICATION

It’s not efficient or practical to have staff using multiple applications to deal with customers. ServiceDock centralises all major channels and consolidates feedback, service and social customer care in one app.

DIGITAL MARKETING BENEFITS

There’s no more effective way to capture customer emails and marketing permissions than messaging-based surveys and service queries. We can also help convert in-store customers to online customers if desired.

SECURITY & GDPR

We are GDPR compliant and are built on Microsoft Azure so you can be assured that you have a reliable partner processing your data and that your customer’s details are safe.

Download our Brochure to See How You can Maximise the Potential of Your Stores

Webinar : Book your spot

August 6th @ 2 PM (GMT+1)

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