The Messaging App for Retail Stores


Messaging-Based Customer Engagement & Feedback in One App

MESSAGING SOLUTIONS FOR CUSTOMER-CENTRIC RETAIL BUSINESSES

CUSTOMER ENGAGEMENT THAT BUILDS LOYALTY

Digitally Connect Store Staff to Local Customers

Good communication is what drives loyalty in any relationship.

We make it easy for your staff to deliver excellent customer service by aggregating all the key digital channels into one app.

All In One Messaging App For Retail Stores
Store Staff Can Respond To Customers Via Video
Google my business messaging for retailers
Consumers can message your stores directly from your website

CUSTOMER ENGAGEMENT THAT BOOSTS FOOTFALL & SALES

Digitally Connect Store Staff to Local Customers

Convenience really matters to today's consumer but many retailers still expect customers to return to a store or make a phone call for service.

Using messaging apps to connect stores to the local community can help increase the volume of online searches resulting in store visits, while pre-visit chats dramatically increase in-store conversion rates.

IS POOR CX CAUSING YOUR CUSTOMERS TO SHOP ELSEWHERE?

Identify & Resolve Complaints in Real-Time

90% of customers who have a negative experience never return and many share their thoughts with friends or online, which damages your brand.

Strengthen customer loyalty using our messaging-based solutions to capture more customer feedback and follow up with unhappy customers in real-time.

Capture customer feedback via video over messaging
Save sales by responding immediately via mesaging
Analysing Customer Feedback Is Easy With Our Live A.i. Powered Dashboard

MASTER CX CULTURE TO DRIVE FOOTFALL

Turn Every Customer into a Potential Mystery Shopper

Improving CX culture in retail chains is not easy, particularly if you’re relying on infrequent mystery shopper reports or online reviews for data.

Our A.I. powered dashboard delivers live customer insights and creates inter-store CX competition, which helps you drive return visits and referrals.

MOTHERCARE IRELAND

SEE HOW MOTHERCARE IRELAND INCREASED NPS BY 16% USING THE SERVICEDOCK PLATFORM

ADDITIONAL BENEFITS SERVICEDOCK DELIVERS TO RETAILERS

MORE FEEDBACK & POSITIVE REVIEWS

You get more real-time feedback because it’s easy for consumers to engage with messaging surveys in-store using their mobile device. You can also build customer advocacy by putting location-specific review links in front of happy customers to improve your online reputation.

RETAIN & MAINTAIN MORE CUSTOMERS

Our dashboard is live and you receive notifications of new feedbacks in real-time. This means you can identify issues quickly and follow up with customers before they’ve left your premises which will dramatically improve CX.

MULTI-UNIT REPORTING & SETUP

Multi-Unit businesses have particular needs in terms of reporting (e.g. location & geographic league tables) and setup (e.g. user permissions & multi-brand/survey). We’re only serving these types of business so you get more value for less effort.

ALL-IN-ONE APPLICATION

It’s not efficient or practical to have staff using multiple applications to deal with customers. ServiceDock centralises all major channels and consolidates feedback, service and social customer care in one app.

DIGITAL MARKETING BENEFITS

There’s no more effective way to capture customer emails and marketing permissions than messaging-based surveys and service queries. We can also help convert in-store customers to online customers if desired.

SECURITY & GDPR

We are GDPR compliant and are built on Microsoft Azure so you can be assured that you have a reliable partner processing your data and that your customer’s details are safe.

Download our Brochure to See How You can Maximise the Potential of Your Stores

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