On average, retailers capture 3X more feedback via messaging-based surveys than they do with web forms.
All feedback is captured in real-time so staff can follow-up instantly from our mobile app to deal with issues, potentially before the customer has left the car park. Survey links can also be sent via email or SMS when those details are available.
Innovative incentives such as digital scratch cards drive engagement by making the act of giving feedback an enjoyable experience.
On average, retailers capture 3X more feedback via messaging-based surveys than they do with web forms.
All feedback is captured in real-time so staff can follow-up instantly from our mobile app to deal with issues, potentially before the customer has left the car park. Survey links can also be sent via email or SMS when those details are available.
Innovative incentives such as digital scratch cards drive engagement by making the act of giving feedback an enjoyable experience.
Our dashboard is designed to be used by store and operations managers. They can easily determine how they’re performing versus group benchmarks while our word cloud helps them identify common issues being raised by customers.
League tables make it easy for HQ to identify which stores, area managers or regions are performing best while our A.I. powered word cloud surfaces customer insights on a chainwide basis.
We can also cater to multi-brand groups and businesses who want to track multiple channels like in-store and delivery experience for example.
Our dashboard is designed to be used by store and operations managers. They can easily determine how they’re performing versus group benchmarks while our word cloud helps them identify common issues being raised by customers.
League tables make it easy for HQ to identify which stores, area managers or regions are performing best while our A.I. powered word cloud surfaces customer insights on a chainwide basis.
We can also cater to multi-brand groups and businesses who want to track multiple channels like in-store and delivery experience for example.
Online is becoming more and more important for most brick-and-mortar retailers but you want to ensure you’re delivering similar standards of excellence as you do in-store.
ServiceDock’s platform can be used to capture feedback at the point of delivery and/or via confirmation emails so you know exactly what issues customers are running into.
Online is becoming more and more important for most brick-and-mortar retailers but you want to ensure you’re delivering similar standards of excellence as you do in-store.
ServiceDock’s platform can be used to capture feedback at the point of delivery and/or via confirmation emails so you know exactly what issues customers are running into.
The growth of messaging apps and developments likes Google’s click-to-message feature means consumers can now connect with local outlets of their favourite retailers rather than having to go through head office or call a store for service. ServiceDock aggregates all those channels into one simple app that can be used to reply in-store and/or in the call centre.
Manage social customer care in ServiceDock and facilitate location and/or area managers to respond directy tweets or posts to resolve issues quickly.
Head office retains oversight of what is said and by whom.
The growth of messaging apps and developments likes Google’s click-to-message feature means consumers can now connect with local outlets of their favourite retailers rather than having to go through head office or call a store for service. ServiceDock aggregates all those channels into one simple app that can be used to reply in-store and/or in the call centre.
Manage social customer care in ServiceDock and facilitate location and/or area managers to respond directy tweets or posts to resolve issues quickly.
Head office retains oversight of what is said and by whom.