Good communication is what drives loyalty in any relationship.
We make it easy for your staff to deliver excellent customer service by aggregating all the key digital channels into one app.
Convenience really matters to today's consumer but many retailers still expect customers to return to a store or make a phone call for service.
Using messaging apps to connect stores to the local community can help increase the volume of online searches resulting in store visits, while pre-visit chats dramatically increase in-store conversion rates.
90% of customers who have a negative experience never return and many share their thoughts with friends or online, which damages your brand.
Strengthen customer loyalty using our messaging-based solutions to capture more customer feedback and follow up with unhappy customers in real-time.
Improving CX culture in retail chains is not easy, particularly if you’re relying on infrequent mystery shopper reports or online reviews for data.
Our A.I. powered dashboard delivers live customer insights and creates inter-store CX competition, which helps you drive return visits and referrals.
SEE HOW MOTHERCARE IRELAND INCREASED NPS BY 16% USING THE SERVICEDOCK PLATFORM
You get more real-time feedback because it’s easy for consumers to engage with messaging surveys in-store using their mobile device. You can also build customer advocacy by putting location-specific review links in front of happy customers to improve your online reputation.
Our dashboard is live and you receive notifications of new feedbacks in real-time. This means you can identify issues quickly and follow up with customers before they’ve left your premises which will dramatically improve CX.
Multi-Unit businesses have particular needs in terms of reporting (e.g. location & geographic league tables) and setup (e.g. user permissions & multi-brand/survey). We’re only serving these types of business so you get more value for less effort.
It’s not efficient or practical to have staff using multiple applications to deal with customers. ServiceDock centralises all major channels and consolidates feedback, service and social customer care in one app.
There’s no more effective way to capture customer emails and marketing permissions than messaging-based surveys and service queries. We can also help convert in-store customers to online customers if desired.
We are GDPR compliant and are built on Microsoft Azure so you can be assured that you have a reliable partner processing your data and that your customer’s details are safe.
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